““Technology is an essential tool, also in the field of prevention, so that the data received from each of our facilities can be integrated in an efficient manner to allow us to make the right decisions at the right time with the necessary information.” This is how they explained it. Monica G. Ingelmo, Manager Benefits, Francisco Charfol, Head of HR and H&S Management and Company Joint Services of Orange, during the ORH webinar “Technology for Health Management: Artificial Intelligence and PRL”.
Developed in association with Regional Institute for Safety and Health at Work of the Community of Madrid (IRSST). And within the framework of the cycle “Management processes and occupational health”, the webinar allowed both managers to explain how disruptive technologies such as artificial intelligence or blockchain are changing the effectiveness of their occupational health and safety processes.
Orange is the second telecommunications operator in Spain and offers its services to more than 21 million customers in Spain, thanks to a team of specialized experts and an extensive infrastructure deployed throughout the national geography. “It must be considered, At the predictive level, field audit is very important. A very large number of control and prevention consultation visits are carried out each year, so it is essential to have systems in place that allow this information to be used. To improve this process, a few years ago, the Virtual audits Allows auditors to connect with field technicians at the precise moment risk work is performed, reducing waiting or wasted visits. Besides, Our experts know how important it is to share these results with those capable of changing and improving processes.”, explained Garcia Ingelmo and Charfoley.
On the supplier side, the company uses artificial intelligence with a risk prediction algorithm to evaluate suppliers.
Thanks to technology, Orange was able to reduce the risk levels identified in the field trips by more than 5 pointsThis will improve security conditions.
It should be noted that Orange uses both external companies and internal talent to develop all kinds of tools that improve ORP, and in this regard the two managers stated:ORP data, along with other operational and service quality indicators, is the basis for our operation.”.
The company actively participates with other companies in the telecommunication sector in technology application projects Blockchain To prevent occupational hazards; Issuance and distribution of training certificates especially in preventive courses which are mandatory to work in the sector. As they explained during the session, “The Blockchain It has the ability to create secure logs against fraud and enables tracking and tracing of any event recorded on the computer. Again, another technology that makes it easier Massive monitoring of security measures That is also implemented through coding.
The new program is a pioneering program in corporate wellness
Launched in 2016, the project is a benchmark for how to incorporate corporate well-being into people policies. Monica G. Ingelmo explained that he wanted to group various initiatives around 4 fundamental pillars: cardiovascular health, active aging, emotional health and health with a gender perspective, and wanted to place special emphasis on it. Psychosocial health, they have given special emphasis after the Covid pandemic.
“In the growing context of teleworking, we focus on risk factors that may influence the development of psychosocial conditions associated with remote work. For example, isolation or fewer social interactions. To support us in monitoring the health of our professionals, we have implemented various processes and indicators that allow us to track trends and deviations in the evolution of various risk factors, physical and psychological, epidemiological data from health surveillance reports, etc. among others.”
Company A Medical Service at Headquarters A medical examination can help manage physical or mental health problems in an environment of confidentiality, trust and privacy. There is that too Private medical insuranceFinally, all employees and their families are provided with security, both mental and psychological Medical video consultations with expertsAn additional channel to connect and provide easy access to health resources for all workers.
“On the other hand, because of their interest, we are following very closely this new generation of mobile apps that connect and make more accessible specific content related to their health and well-being, such as articles, meditation techniques, stress. Management methods, etc. – said Monica G. Ingelmo-. Treatments or treatments do not require the presence of a specialist in the office, but these are available Virtual consultation, medical video consultations, psychotherapy and various other channels Online training. These types of solutions, as we said, we follow very closely to see their application to our company, have allowed us to personalize health plans, reach geographically dispersed groups or democratize corporate wellness programs.
When asked how important it is for technology to interact with the human team to avoid isolation, both managers ““All the technologies we are talking about are very interesting to support, but they should never replace personal and professional attention. That’s why it’s so important that as we advance in technology, we accompany it from a human perspective with all the initiatives and tools available to people. There are Communication and collaboration tools are essential in implementing new ways of working To maintain that coordination and cooperation and avoid isolation, etc. telecommuting. In the same sense, organizational culture programs are very important. In this context of remote work, hybrid work, etc., the worker carries out part of his activity in a certain physical disconnection from his colleagues and managers, so it is essential that organizational values and principles are adequately supported and disseminated.”
What can you tell us about technology and generational or gender differences in mental health?
“Technology can help reach diverse groups that create organizations in a highly customized or adapted manner.. This also applies to generational diversity, because it is not age that is important, but understanding how people from different generations are, what communication channels each of them use, and therefore what is the most appropriate approach. For example, Millennials or the so-called Generation Z seek immediacy. They have no problem communicating through chat. It derives from how they perceive technology as part of their reality, without establishing distinctions between the virtual and the personal. However, this is something that doesn’t happen with Generation X because there are certain topics they prefer to talk about in person.
Regarding gender, Data from the World Health Organization suggests that women are more likely to suffer from psychological illnesses. Added to this is the fact that they do more work in the area of family life as shown in different studies. These risk factors will continue to be associated with the generalization of teleworking, which is why we at Orange are building Health management initiatives in the field of gender perspective. For example, on International Women’s Day, we launched the “Orange Women” project, an initiative in psychosocial health with a gender perspective. The results of the program indicated that 56% of the participants were able to reduce their stress levels, indicating great satisfaction and motivation to continue working.
