:quality(85)/cloudfront-us-east-1.images.arcpublishing.com/infobae/PUQMOPFJNJCO7OOQH3R5HLDSGI.jpg "Tony Zucker and his complaint against the telephone operator: He went to a local and asked customers for sympathy.")
Musician Tony Sugar He stopped his operations to visit a telephone company’s facilities and complain about the poor care they gave him when he wanted to return a non-working piece of equipment. The artist went live to hear that he gave his worker a power of attorney to make the purchase, and they ignored him.
Tony Sugar He tried to call on his cell phone, only to find “a robot” answering, which showed no sympathy for his plight. The artist clarified that he decided to move to the place because he was surprised that many people told him that they were used to companies that treated their customers badly. Someone told him that he was charging him for a service he had not had for three months.
“We tried everything, an hour on the phone,” he is heard saying Tony Sugar Too bad in front of a worker. According to his account, they asked him to personally go to the company’s facilities to replace the board, even though he gave his assistant a power of attorney and insisted that he could not due to work commitments.
“Here is the letter of authority. I print it out, give her the power of attorney, sign it, send it here, and then Jackie (her assistant) calls me frantically. He says to me ‘Tony, they’re not listening to me’. I speak to the woman in front of me and she tells me, ‘Nothing to do, sorry.’ I tell him, but listen to me for a while, reason a little, put on my shoes. Not me Tony Sugar Now, I’m still a person, a customer”, explains Tony Zucker to the workers when there is no response.
The musician indicated that even though he was the image of the operator, he decided to complain publicly so that this inaction of the workers would not continue. . “I work with them, they’re amazing, the marketing, the video with my mom, an incredible campaign, everything is incredible. I want to return it (what I bought) so I don’t throw it away, Uber cost me a lot of money to send my assistant to return it, And the woman said, ‘Ah, it can’t be done now. It works’. I don’t want it anymoreI’m leaving tomorrow”, he reportedly said in exasperation during his nearly 10-minute live broadcast.
When he made his statement, he pointed out that it was impossible for many people to tell him, “Here is Peru, this is how Peru works,” and that they were used to it.
“It is very unfair and that is why I stopped my production. (I sign up) Because I want things to change a little bit, I understand that you have many bosses, but I want to talk to the greatest boss in the world, ‘Why not let your employees reason? A little empathy with the customer?’. I don’t have time to be here anymore,” he continued.
Suddenly, a worker asked her to explain the situation. After explaining everything he said, they said they were going to solve his problem, checked his power of attorney and agreed to do it through his assistant.
Having thus promised, Tony Sugar He left the store to pursue his records. However, he continued on air and indicated that such a thing would not happen. Likewise, he insisted that it would cost him nothing to leave it at that and dump the team, but he didn’t because “I can’t stop people being treated like this in Peru, it’s not possible. In the United States, we would never, ever go this way, it’s impossible. There you have a 30-day guarantee, whatever you buy, if it doesn’t work for you or you don’t like it, you return it.
Finally, he apologized to his crew, who are responsible for taking great care of his image. She regretted that this reaction made her work more complicated, but she lost patience when she realized that what was happening to her was being repeated to others.
